Customer Service

Canton, MA | Customer Service

Post Date: 10/12/2017 Job ID: 1938 Industry: ALL Pay Rate: $18.00

Customer Service Representative - Temp to Perm or Direct Hire (for the ideal candidate)

Responsible for:

  • Learning all products!
  • Customer service for all local business: take incoming calls, enter orders (via phone, email, fax, etc.) and answer customer questions
  • Sales support for outside reps - includes quote generation, pricing information, file/database management, setting customers up with online ordering, etc.
  • First point of contact for customer issues - will either resolve on own or forward as needed. Issues can be anything from billing discrepancies, wrong product, etc. 

This is an extremely fast-paced role with little to no downtime.

 

Previous experience in a distribution environment is strongly preferred.

Associate's Degree preferred.

*Must have strong Word and Excel!

Desire to join a family owned, growing, established company with a strong team atmosphere

When perm: Health insurance, Dental plan, 401K and profit sharing

Natalie Chandler


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