Floating Customer Service Rep

Quincy, MA | Customer Service

Post Date: 11/29/2017 Job ID: 1991 Industry: ALL Pay Rate: $17.00 hourly

ASAP – pending interviews, and extensive background check (CORI, driving record check, fingerprinting)

Interested candidates must be able to commit for at least 9 months, with a possibility of extension. This is a possible temp-perm opportunity for proven candidates.

Hours are 9:00am to 5:00pm M-F, for a total of 37.5 hours per week.

Duties Include:

• Interact with customers to respond to inquiries and complaints.

• Issue licenses, identification cards and motor vehicle registrations.

• Communicate with internal and external contacts through a variety of means such as telephone, mail, e-mail, fax or in-person.

• Use computer terminals, vision instruments, automatic testing devices and other equipment.

• Administer vision tests in accordance with agency policy.

• Operate computer equipment to create, retrieve, review, change or update driver/vehicle/business information

• Review reports for compliance with state and federal guidelines.

• Collects fees (cash and checks) and performs credit card transactions.

• Reconcile receipts with revenue control documents.

• Operate computer terminals and photo imaging software.

• Schedule road examinations.

• Prepare forms and other documents related to licenses, registrations, identification cards and receipts for titles.

• Amend title and registration records.

• Maintain filing systems.

• Review customer documents in support of transactions for accuracy and veracity.

• Conduct research for additional information from third parties (other states, state agencies, etc.) to complete transactions.

• Assist customers with problem resolution.

• Provide information to the public regarding guidelines, requirements and procedures in-person and on the phone.

• Greet customers, determines customer's purpose, assesses readiness, and directs them to the appropriate line.

• Direct customers to Kiosks and other automated services where appropriate.

• Assess that customers have the correct forms/applications, supporting documents, and acceptable payment.

• Return improper or incomplete forms or documents to the applicant explaining reasons for rejection and steps necessary to complete forms/applications.

• Provide checklists and assistance in completing forms/applications.

• Provide information to the public regarding guidelines, requirements and procedures in-per

Successful passing of CORI, clean driving record, fingerprinting required

Strong customer service background is required.


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