Inside Sales Support/Cust Serv Specialist
Mansfield, MA 02048 | Customer Service
Engineering Firm in Mansfield – Temp to Hire – Inside Sales Support / Customer Service Specialist
Inside sales support/customer service specialist. We are hoping this person has marketing/IT skills to work with our website and marketing plans. 25-30 hours per week. Eventually this person would work from home. Small company so they need to be a TEAM player!!
1. Answering and handling/resolving phone calls in a professional manner (front line person)
2. Creating quotes (typically repeat jobs)
3. Responding to email requests in a timely manner
4. Working with the manufacturer’s in a professional manner. Usually asking them for RMA’s, ship dates, drawings, etc.
5. Reaching out to customer base to see if they received products and if there are any issues. Gain feedback on their experience with the firm
6. Entering orders and forwarding necessary invoices to our accounting group
7. Website and Marketing - assist in management of website and development and distribution of marketing / social media material
Must have excellent communications skills (verbally and written), friendly, warm, professional personality a must! Preferred skills - marketing skills to develop our CRM program and email campaigns to new and existing customers. We will train them on how the firm operates. We are a small but growing company and the successful candidate will understand that the role they play is vital to the growth of the firm. As we grow so will they!