Customer Service

Quincy, MA 02171

Posted: 05/09/2019 Employment Type: Customer Service Industry: ALL Job Number: 2233 Pay Rate: $18.90 hourly
 

*Candidates must have BOTH cash handling and administrative experience*

This role will be on-site at the RMV headquarters in Quincy and will work directly with the public regarding titles/registrations but not in the actual RMV. 

Position: Sr. Customer Service with the DOT at the Quincy RMV

Address for Job Location: 25 Newport Ave. Ext Quincy, MA 02171

Start Date: 05-20-19 pending interviews and background check (criminal record check, driving record check, and fingerprinting)

Tentative End Date: 08-23-19 with a strong possibility to be extended

Hours: Monday-Friday 8am to 5pm for a total of 37.5 hours per week

Pay Rate: $18.90 per hour 

Duties:

  • Temp Customer Service Representative I - Title and Registration
  • Floater across business units in the Title Division and Registration Department
  • Complete registration and title transactions for a variety of vehicle types 
  • Complete new registration and title transactions, renewals, amendments, duplicates, cancellations, etc.
  • Assess that customers have the correct forms/applications, supporting documents and acceptable payment 
  • Determine and collect fees for title, registration, and sales tax
  • Interact with customers by mail, email, fax, phone, and in-person; Provide coverage for the service counter as needed
  • Utilize the RMV mainframe, ALARS, to create, retrieve, review, or amend vehicle information
  • Collects fees for transactions and performs credit card transactions; Reconciles payments in ATLAS
  • Conducts research for additional information from third parties (other state agencies, other states, etc.) to complete transactions
  • Returns improper or incomplete forms or documents to the applicant explaining reasons for rejection and steps and/or documentation necessary to complete the transaction(s)
  • Assists customers with problem resolution
  • Batches and files all processed work by category, julian date, terminal number, and other characteristics on the same day the transaction(s) was processed. 
  • Responsible for retaining, either by memory or use of agency resources, information pertaining to the law, rules and regulations, policies, procedures and agency functions. 
  • Develop a thorough knowledge and use of the RMV ALARS database screens and their functions and ATLAS revenue screens and functions
  • Escalate issues as needed to supervisor and/or managers
  • Ensure appropriate confidentiality and security of information 
 

 

Natalie Chandler

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