Customer Service Rep

Westwood, MA 02090

Posted: 08/20/2019 Employment Type: Customer Service Industry: ALL Job Number: 2282 Pay Rate: $18.00 hourly

Temp-to-hire opportunity with local manufacturing company

*Must have the combo of ERP, order entry and manufacturing experience*

The Customer Service Representative is responsible for working as the day to day point person for customer base. This position will be the interface with the internal organizations on behalf of the customers.

Responsibilities and Duties:(other duties may be assigned)

  • Assist in the preparation of sales quotations to customers, regional sales managers, distributors, sales representative, engineers, and contractors.
  • Responsible for processing and documenting orders from customers, regional sales.
  • Respond to inquiries from customers, regional sales managers, distributors, sales representative, engineers, and contractors.
  • Help maintain lead program to insure information is updated and available to sales force.
  • Coordinate the initial qualification of leads. Distribute qualified leads on a timely basis to the field sales force, distributors and representatives.
  • Collect and analyze lead status reports from the distributors on a monthly basis and report results to national sales manager.
  • Provide technical support to customers, regional sales managers, distributors, sales representatives, engineers and contractors.
  • Prospect for potential applications utilizing construction database. Provide reports to regional Managers, distributors and sales representatives.
  • Coordinate sales information and technical support to field sales force, distributors and representatives to promote a cohesive focus for the customer.

Ideal candidate has:

  • Excellent communication skills, problem solving skills
  • Systems/Applications knowledge a plus, experience with JDE / ability to learn new programs
  • Experience in a manufacturing environment is a plus
  • Experience supporting a Distribution Channel is a plus

$18+ hourly (DOE)

Ideal candidate has:

  • Excellent communication skills, problem solving skills
  • Systems/Applications knowledge a plus, experience with JDE / ability to learn new programs
  • Experience in a manufacturing environment is a plus
  • Experience supporting a Distribution Channel is a plus

Natalie Chandler

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