Canton, MA 02021
Experienced Inside Sales professional needed to join local mechanical/industrial distributor.
Role works with management and outside sales reps to grow existing customer base, create new customers and increase customer satisfaction.
- Responding to customer inquires via phone and email (Outlook)
- Process customer phone orders, check availability of stock, shipping dates, quote pricing
- Provide solutions and recommend new and better products
- Provide exception customer service
There is no outbound sales component here. Orders mostly come in via email (Outlook) and some inbound phone calls.
Ideal candidate must be personable and patient with a positive attitude and willingness to learn. Client would love knowledge of industrial distribution and/or a mechanical background and an understanding of the channels from manufacturer to distributor to customer.
This is a mid-level customer service position. Must have at least 3+ years experience in a similar inside sales-type role.
Exposure or experience with P21 (Profit 21) software would be a plus! Must know MS Office including Outlook and Excel (not at an advanced level).