Order Entry CSR

Canton, MA 02021

Posted: 11/09/2018 Employment Type: Customer Service Industry: ALL Job Number: 2149 Pay Rate: $18.00 Hourly

Customer Service/Order Entry Specialist needed for a temp-to-hire opportunity!

Summary
Provide customer service support to the organization by entering orders, analyzing pricing and verifying the accuracy of order information in a timely manner. Initiate and implement corrective action as needed in order to ensure that an outstanding standard of service and a high level of customer satisfaction is achieved and maintained.

Duties

  • Receive, enter, process and verify the accuracy of orders from customers utilizing company’s Re-Distribution Centers and/or company’s Central Purchasing (drop-ships).
  • Report fulfillment issues to customers and to purchasing team.
  • Effectively communicate with vendors, customers and the RDC teams to ensure high efficiencies and smooth operations.
  • Access the company’s ERP and other systems to obtain and extract order information and assist customers and vendors with any issue.
  • Handle freight claims submission and tracking progress.
  • Perform special projects and other duties as assigned by the customer service manager.
  • Process and submit POD reports to vendors.
  • Enter and submit Purchase Orders to vendors.
  • Maintain excellent working relationships and communications with customers, vendors and sales, marketing and RDC operations teams.

 

Requirements

  • 5-10 years prior customer service experience in wholesale distribution or manufacturing environment.
  • Ability and willingness to work in a fast paced changing environment.
  • Excellent communication skills – both verbal and written.
  • Strong aptitude with numbers – including calculating percentages etc.
  • Proficient with Excel.
  • Prior experience and strong capabilities with ERP systems for order processing cycle.
  • Outstanding detail orientation and accuracy level.
  • B.A or associate degree in a business related field.

Natalie Chandler

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